Farrow & Gould Limited is a Limited Company registered in England and Wales, Registration Number: 14876073
 

Contact Details

Name: Farrow & Gould Limited

Registered Address: 124, City Road, London, EC1V 2NX

Phone Number: 0203 962 5763

E-mail: info@farrowandgould.com

The type of Personal Data we collect 

We currently collect and process a number of categories of personal data including Identity Data, Contact Data, Financial Data, Special Category Data and Profile and Usage Data.

We only collect the minimum personal data in order to satisfy our contractual obligations which include your name, address and basic details surrounding your property. We will collect payment details from you when you instruct us to proceed.  This information is typically:
 

   • Personal identifiers, contacts and characteristics (for example, name and usual contact          details)

   • email addresses
   • Your property details
   • Payment details (including payment method and values)
     

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

   • To ensure we have the correct contact details for you to arrange, coordinate and                          provide Home Surveying and Valuation service

   • To enable verification of the information you have provided about the property you own        to ensure such information is accurate and correct

   • To enable completion of RICS required Home Survey and Valuation documents

   • To comply with RICS Standards and Regulations in providing Home Survey and                             Valuation services    

                         
   • To enable payment of Referral Fees where Clients have been referred to us by                               professional services including Estate Agents, Solicitors, Financial Advisors.

We also receive personal information indirectly, from the following sources in the following scenarios:

   • Where we have referral arrangements in place with professionals or professional                      bodies we receive and process your data to enable appropriate contact with you to                    arrange,  coordinate and provide Home Surveying and Valuation services.
 

We use the information that you have given us in order:
 

   • To ensure we have the correct contact details for you to arrange, coordinate and                         provide Home Surveying and Valuation services
 

   • To enable verification of the information you have provided about the property you own         to ensure such information is accurate and correct
 

   • To enable completion of RICS required Home Survey and Valuation documents
 

   • To comply with RICS Standards and Regulations in providing Home Survey and                             Valuation services
 

   • To enable payment of Referral Fees where Clients have been referred to us by                               professional services including Estate Agents, Solicitors, Financial Advisors.

We only provide your personal information with your consent and do not sell or provide your personal information without your consent.

We have Referral Agreements in place and receive referral fees for referring Clients to other professional organisations.  Where we have your consent to provide your information to our referral partners this will be limited to our business partners only, will only include your basic contact information and will not contain payment information.  Our referral partners are limited to:

   • Estate Agents
   • Solicitors
   • Financial Advisors

Under the UK General Data Protection Regulation (“UK GDPR”), the lawful bases we rely on for processing your personal data are:

   a) Your consent – you have given your consent for us to process your personal  data for a            specific purpose.  You are able to remove your consent at any time  and can do this by              contacting: info@farrowandgould.com

   b) We have a contractual obligation to you – the processing of your personal data  is                      necessary for a contract between us or because you have asked us to take  specific steps         before entering into such contract.

   c) We have a legal obligation – the processing of your personal data is necessary  by law               (not including contractual obligations).

   d) We have a Legitimate interest - the processing of your personal data is  necessary for              our legitimate interests or the legitimate interests of a third  party, unless there is a                  good reason to protect your personal data which  overrides those legitimate interests.

How we store your personal information 

Your information is securely stored and we use a variety of technologies and procedures to protect your personal data from accidental or unlawful breaches of security. These include physical, organisational, and technological security measures.

We also limit access to your personal data to only those Farrow & Gould Limited staff and referral partners who require your information or to whom you have consented we pass your information to.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 
We only retain your personal data for as long as necessary. The list below outlines how long data is retained and depends on the reason the personal data is used for:

   • For a Survey where we attend property and a report is produced - 21 years
   • A survey request that does not lead to a survey - 2 years
   • A quotation request - 2 years
   • For general enquiries  - 2 years

Once the timeframes set out above have elapsed we delete all data from our databases, files, phones, tablets, PCs and cloud storage.

Your data protection rights
 

Under data protection law, you have rights including:
 

Your right of access - You have the right to ask us for copies of your personal information. 
 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

For any enquiries or requests please contact us at:

   Farrow & Gould Limited
   124, City Road
   London
   EC1V 2NX

   Phone number: 0203 962 5763
   Email:    info@farrowandgould.com

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:

 
   F.A.O Simon Pope
   Farrow & Gould Limited
   124, City Road
   London
   EC1V 2NX

   Phone number: 0203 962 5763
   Email:    info@farrowandgould.com

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: 

      
   Information Commissioner’s Office
   Wycliffe House
   Water Lane
   Wilmslow
   Cheshire
   SK9 5AF

   Helpline number: 0303 123 1113

   ICO website: https://www.ico.org.uk